RingCentral —
Unified UCaaS & Contact Center

RingEX (formerly RingCentral Office) is the UCaaS platform — cloud business phone, video meetings, team messaging, and SMS in a single app. It replaces your phone system and is designed for the entire organization. RingCX is the CCaaS platform — an omni-channel contact center with ACD, IVR, workforce management, and analytics, designed specifically for customer-facing teams handling inbound and outbound interactions. They can be deployed independently or together as a unified platform, which is one of RingCentral's strongest differentiators: a single vendor for both internal communications and contact center operations.

Yes — RingCentral has native integrations with Microsoft Teams (full PSTN calling through RingCentral's network with Teams as the interface), Salesforce (click-to-dial, automatic call logging, screen pop), Google Workspace (Gmail, Calendar, Meet), ServiceNow, Zendesk, HubSpot, and 300+ other applications via its open API and pre-built connectors. The Microsoft Teams integration is particularly relevant for organizations that have standardized on Teams for collaboration but need a more capable enterprise phone system than Microsoft Phone System provides.

RingCentral guarantees 99.999% uptime — approximately 5 minutes of planned downtime per year — across its core RingEX platform. This is backed by a geographically redundant architecture spanning multiple data centers, and is one of the stronger uptime commitments in the UCaaS market. RingCentral Persist extends this further by providing a local survivability option — keeping core calling features operational even during an internet outage, which is critical for healthcare, public safety, and financial services environments.

Yes. RingCentral Global Office extends the RingEX platform to employees in 40+ countries — providing local DID numbers, local emergency services compliance, and a unified administration console across all locations. Calls between international offices travel over RingCentral's network rather than the PSTN, significantly reducing international calling costs. For enterprises with offices in Europe, APAC, or Latin America, Global Office is one of the most complete UCaaS options available without managing multiple regional providers.

RingCentral holds HIPAA compliance with BAA support (required for healthcare deployments), PCI-DSS for contact center environments handling payment data, SOC 2 Type II for security and availability assurance, GDPR compliance for EU data processing, FedRAMP authorization for government use cases, and FINRA/FFIEC alignment documentation for financial services. Fibi reviews which compliance requirements are relevant for your industry and ensures the right RingCentral tier and configuration is selected.

No. Your contract is with RingCentral — Fibi is not a party to it. RingCentral maintains the same base pricing regardless of whether you engage through a direct rep or an advisor like Fibi. In practice, Fibi typically negotiates equal or better pricing through volume relationships and by presenting RingCentral alongside competing UCaaS platforms to create competitive pressure. Our advisory is funded by a commission RingCentral pays from their existing sales budget — it does not affect your invoice.

RingCentral Engage Voice (formerly Dimelo) is focused on outbound and blended contact center operations — predictive dialing, progressive dialing, campaign management, and compliance tools for outbound-heavy teams like collections, sales, and appointment scheduling. RingCX is the broader omni-channel platform covering inbound, outbound, and digital channels (chat, email, social). For organizations whose primary need is high-volume outbound calling, Engage Voice may be the right fit; for omni-channel customer service operations, RingCX is the more complete solution. Fibi helps identify the right tier based on your use case.