Spectrum Enterprise & Business —
National Facilities-Based Fiber Provider
Spectrum is a national provider of scalable fiber technology solutions operating as part of Charter Communications — the largest cable operator in the United States. With 230,000+ fiber-route miles, 246,000+ fiber-lit buildings, a 100% availability SLA delivered to the client's location, and 100% U.S.-based support, Spectrum serves businesses of every size from SMB broadband to 100 Gbps dedicated enterprise fiber, SD-WAN, cloud connectivity, unified communications, and managed network services.
Recognition
Industry Awards & Analyst Recognition
Spectrum Enterprise has received consistent recognition from leading industry analysts and publications for Ethernet services, DIA, and SD-WAN.
VSG U.S. Carrier Ethernet Leaderboard
Recognized by Vertical Systems Group as a top U.S. Carrier Ethernet services provider three consecutive years — reflecting consistent performance, reach, and customer satisfaction in dedicated Ethernet.
Frost & Sullivan Best Practices Award
North American Dedicated Internet Access Competitive Strategy Leadership Award — recognizing Spectrum Enterprise's market differentiation, pricing strategy, and customer-centric approach in the enterprise DIA segment.
Frost & Sullivan Best Practices Award
U.S. Business Carrier Ethernet Services Customer Value Leadership — awarded for delivering superior value through performance, reliability, support, and pricing across the enterprise Ethernet portfolio.
TMC Internet Telephony SD-WAN Product of the Year
Enterprise Network Edge (powered by Fortinet) named SD-WAN Product of the Year — recognizing its advanced security integration, multi-cloud support, scalability to 100 Gbps, and support for 50,000 remote users.
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Full Portfolio
Spectrum Business & Enterprise Services
From no-contract SMB broadband to 100 Gbps dedicated enterprise fiber, managed SD-WAN, cloud voice, DDoS protection, and private cloud connectivity — one of the broadest business telecom portfolios in the industry.
Fiber Internet Access (FIA)
Dedicated fiber internet with symmetrical speeds scalable up to 100 Gbps. Not shared with others, unaffected by electromagnetic interference. Backed by an industry-leading 100% service availability SLA all the way to the equipment at the client's location — with low latency, jitter, and packet loss guarantees. Includes static or BGP routing, dedicated NID monitored 24/7/365, static IP addresses with IPv4/IPv6 dual-stack, and demarc extensions. Optional add-ons: Wireless Internet Backup, DDoS Protection, Enterprise Network Edge, Managed Router Service, and Unified Communications.
Enterprise Internet
Cost-effective dedicated fiber internet for businesses connecting systems, people, and applications at facilities or branch offices. Available in multiple speed tiers up to 1 Gbps with 99.9% uptime SLA and 6-hour mean time to restore (MTTR). Enterprise-grade experience with 24/7/365 U.S.-based support, local technicians, and a client service manager accountable for issue resolution. No data caps or overage penalties. Also available as Secure Dedicated Fiber Internet integrating dedicated fiber with enterprise-level cybersecurity protection in one solution.
Ethernet Services (EPL, EVPL, EPLAN, E-Access)
High-performance Ethernet networking up to 100 Gbps providing secure, reliable connectivity for cloud-based applications, campus interconnects, and data center access. Backed by an end-to-end 100% availability SLA all the way into the client suite. Private native Ethernet protects locations from external threats including DDoS attacks. National reach with dense metro fiber coverage across 230,000+ fiber-route miles. Recognized as a top U.S. Carrier Ethernet services provider by Vertical Systems Group (Leaderboard 2021, 2022, 2023).
Spectrum Business Internet (Coax)
Shared broadband internet for small and medium businesses delivered over coax infrastructure. Three speed tiers up to 1 Gbps — no contracts required, no data caps, multi-year price guarantee available on select bundled packages, and free installation with bundles. Same-day or next-day installation available. Contract buyouts available for businesses switching from other providers. Backed by a money-back customer satisfaction guarantee. New internet customers receive an included Business Unlimited Mobile line.
Enterprise Trunking (SIP, PRI, Analog)
Secure, flexible voice communications connecting businesses to the public phone network over Spectrum's dedicated private fiber network. Supports SIP, PRI, and analog line interfaces. 100% availability SLA up to the PBX. Scalable from 8 call paths to thousands. Features: dedicated bandwidth (voice never competes with data), business continuity with automatic rerouting and full path diversity, Call Guard spam/scam/robocall blocking, Microsoft Teams Direct Routing via SIP trunk and certified SBC, E911 with Location Plus option, and online portal for service management. Proactively monitored 24/7/365.
Business Connect with RingCentral
All-in-one unified communications platform for small and medium businesses. Combines phone calls, messaging, file sharing, video conferencing for up to 100 participants, project management, and auto-receptionist in a single application. Includes one free Business Voice line per account. Features: unlimited calling across U.S., Puerto Rico, and Canada; keep existing numbers; after-hours routing; integrations with Google, Outlook, Office 365; HD video with recording, screen sharing, and whiteboards; enterprise-grade security. Simple installation with 24/7/365 support.
Unified Communications with RingCentral (Enterprise)
Fully managed, cloud-based UC platform integrating calling, messaging, video conferencing, and collaboration. Two license tiers: Standard (36 calling features, video for up to 100 participants, SMS/MMS, internet fax, call recording, Microsoft 365/Google Workspace/300+ app integrations) and Premium (video for up to 200 participants, unlimited file sharing and storage, device analytics, SSO, hot desk/hoteling, multi-site management). HITRUST (HIPAA), FINRA, and SOC 2 compatible with end-to-end encryption. 4-hour mean time to restore SLA for both UC and fiber connectivity.
Enterprise Network Edge (Powered by Fortinet)
Advanced SD-WAN for large-scale multi-site organizations. Throughput up to 100 Gbps with multi-cloud access and advanced security. Supports distributed workforces with remote access for up to 50,000 people. Services include: advanced firewall and UTM with application-aware routing, SD-WAN with automatic multi-location connectivity, remote access, WiFi, layers 2 and 3 switching, and virtual edge for cloud applications. Flexible management from co-managed to fully managed. No infrastructure to purchase or hardware to maintain. Named SD-WAN Product of the Year 2023 by TMC Internet Telephony.
Managed Network Edge (Powered by Cisco Meraki)
Fully managed, modular networking delivered over the Cisco Meraki platform. Includes security, routing, SD-WAN, WiFi, switching, smart cameras with analytics, environmental sensors, and work-from-anywhere capabilities. Cloud-based management portal provides single-pane-of-glass visibility. 99.99% service availability with 4-hour MTTR. No upfront capital expense — all license fees, equipment, and maintenance included for one monthly price with automatic upgrades. Smart cameras include indoor, outdoor, and infrared models with motion search, heatmaps, object detection, people counting, and 4K to 360° coverage.
Managed Workplace Package
One comprehensive solution bundling fiber internet, unified communications, SD-WAN, advanced security, switching, WiFi, and a management portal into a single platform from a single provider. Combines connectivity, communications, collaboration, equipment, and network management for maximum simplicity. Choose from co-managed to fully managed. Single point of contact for installation, billing support, and equipment maintenance — eliminating vendor sprawl and simplifying IT operations.
Cloud Connect
Private, dedicated fiber connectivity to major cloud service providers including AWS, Microsoft Azure, IBM Cloud, and Google Cloud Platform. Scalable access speeds from 50 Mbps up to 10 Gbps. 100% service availability SLA. Private connection bypasses the public internet for enhanced security, faster performance, and reduced complexity. Multiple connectivity options and peering locations across the U.S. Easily link multiple cloud environments to any network resource.
DDoS Protection (Powered by Radware)
Subscription-based service detecting and mitigating distributed denial of service attacks using machine learning and AI. Three plans: Detect and Mitigate for Enterprise Internet (small business — auto-mitigation in 2 minutes or less), Detect and Mitigate with portal visibility (mid-market), and Always-On with continuous proactive protection for multiple circuits (enterprise). Targeted scrubbing minimizes impact on non-affected traffic. Evaluates network activity against Dedicated Fiber Internet, Secure Dedicated Fiber Internet, Enterprise Internet, or third-party services.
Wireless Internet & Wireless Backup
Wireless Internet connects businesses via 4G or 5G LTE Advanced technology for temporary or secondary internet access. All-inclusive service with equipment, installation, and support. Wireless Internet Backup is available as an add-on providing automatic failover/failback with battery backup and unlimited data — keeping businesses online during primary circuit outages without manual intervention.
Spectrum Mobile for Business
Business wireless service on a nationwide network. Business Unlimited and Business Unlimited Plus options with unlimited talk, text, and data — 5G included. Requires Spectrum Business Internet and AutoPay. New internet customers receive an included Business Unlimited Mobile line for a year. Pool wireless with internet, voice, and TV on a single account for simplified billing and vendor management.
Business TV & Business Voice
Business TV delivers commercial-licensed programming across multiple packages — from a base channel package to sports-focused bundles including ESPN, RedZone, and NFL Network — suitable for bars, restaurants, waiting rooms, lobbies, and hospitality environments. Business Phone provides unlimited local and long-distance calling across the U.S., Puerto Rico, and Canada with no per-minute charges.
Why Spectrum
Unique Selling Points
What sets Spectrum apart from other national carriers and managed service providers.
Facilities-Based National Fiber Provider
Unlike resellers, Spectrum owns and operates its own fiber infrastructure — 230,000+ route miles and 246,000+ lit buildings nationwide. As part of Charter Communications — the largest cable operator in the U.S. — Spectrum has the scale and investment capacity to continuously expand its network footprint and deliver direct control over service quality and SLA performance.
100% Availability SLA to the Demarc
Spectrum Enterprise's SLA on Fiber Internet Access, Ethernet Services, Cloud Connect, and Enterprise Trunking covers 100% availability all the way to the hand-off point inside the client's location — not just to the building entrance. This end-to-end guarantee with low latency, jitter, and packet loss commitments sets an industry-leading standard for dedicated connectivity.
Two-Tier Model: SMB Through Enterprise
Spectrum uniquely serves the entire business market through two specialized verticals: Spectrum Business for SMBs needing simple, no-contract coax internet with same-day installation; and Spectrum Enterprise for mid-market and large enterprises needing dedicated fiber, managed services, and SD-WAN up to 100 Gbps. Businesses can start small and scale up — all within one provider.
Managed Workplace Package — One Vendor for Everything
The Managed Workplace Package bundles fiber internet, unified communications, SD-WAN, advanced security, switching, WiFi, and a management portal into a single solution from a single provider. One bill, one support number, one partner — eliminating vendor sprawl and simplifying IT operations for organizations of any size.
Dual SD-WAN Platforms — Fortinet & Cisco Meraki
Businesses choose between Enterprise Network Edge (powered by Fortinet) for large-scale deployments with up to 100 Gbps throughput and 50,000 remote users, or Managed Network Edge (powered by Cisco Meraki) for modular cloud-managed networking with smart cameras and environmental sensors. Both include advanced security, SD-WAN, and WiFi — recognized as SD-WAN Product of the Year.
Private Cloud Connectivity to All Major Platforms
Cloud Connect provides dedicated, SLA-backed fiber connections to AWS, Microsoft Azure, IBM Cloud, and Google Cloud at speeds from 50 Mbps to 10 Gbps. Private connectivity eliminates the security risks, latency variability, and unpredictable performance of accessing cloud environments over the public internet — critical for compliance-sensitive industries.
Smart Cameras & IoT via Managed Network Edge
Beyond traditional networking, the Cisco Meraki-based platform includes smart cameras with machine learning analytics — motion search, heatmaps, object detection, people counting — in 4K resolution up to 360-degree coverage, plus environmental sensors. Turning the network into a business intelligence tool for retail, healthcare, hospitality, and enterprise environments.
No Contracts & Multi-Year Price Lock on SMB Internet
Spectrum Business Internet requires no annual contract, offers a multi-year price guarantee on select packages, includes free installation with bundles, and backs everything with a money-back customer satisfaction guarantee plus contract buyouts for businesses switching from other providers. This combination of flexibility and value is unmatched for small businesses.
Industries Served
Key Verticals
Spectrum serves businesses across all major industries — from small medical offices and retail chains to enterprise healthcare systems, government agencies, and multi-dwelling unit communities.
Why Use Fibi
Spectrum Direct vs. Spectrum Through Fibi
Your contract is with Spectrum either way. The difference is the advisory, negotiation, and multi-carrier comparison layer around it.
| Aspect | Spectrum Direct | Spectrum Through Fibi |
|---|---|---|
| Contract requirement | No contract (Business Internet); contracted terms (Enterprise) | Same terms + Fibi negotiation on enterprise agreements |
| Pricing | Published rack rate | Volume-negotiated — equal or better |
| Vendor comparison | Spectrum only | Spectrum vs 300+ carriers, side by side |
| Quote turnaround | 3–7 business days | 24–48 hours across all carriers |
| Contract support | Spectrum sales rep | Independent advisor representing you |
| Post-go-live support | Spectrum support only | Fibi escalation + Spectrum support |
| Advisory fee | N/A | $0 — carrier-funded |
Fit Guide
Is This the Right Provider for You?
Best For
- Mid-market to enterprise organizations migrating from legacy PBX or on-premise phone systems
- Remote and hybrid workforces needing voice, video, and messaging in a single unified app
- Microsoft 365 organizations wanting Teams-integrated calling without a separate phone system
May Not Be Ideal If
- Very small offices (under 5 users) that only need basic inbound call routing with no collaboration features
- Businesses without reliable high-speed internet at all locations requiring the cloud phone system
- Organizations requiring 100% on-premise or air-gapped communications with no cloud dependency
FAQ
Common Questions About Spectrum
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